Fugi9 Privacy Policy – Your Personal Data Protection

01Introduction & Scope of This Policy

Fugi9 understands that your trust is our most valuable asset. In today's digital world, protecting personal data is more than a legal obligation — it is a moral responsibility we take seriously. This Privacy Policy has been carefully crafted to ensure you always know what happens to your personal information when you interact with the fugi9 platform.

This policy applies to all information we collect through:

• The fugi9.win website and all associated sub-domains
• Fugi9 mobile app for iOS and Android
• Any communications between you and the fugi9 customer support team
• Your interactions with fugi9 marketing campaigns or promotions

We encourage you to read this document in full so you fully understand how we manage your data. If any section is unclear, our support team is available to assist you via live chat 24/7.

02Types of Information We Collect

Fugi9 only collects information that is genuinely necessary to provide a safe, fair, and responsible service. The following are the categories of information we collect:

03How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. fugi9 uses your personal data for the following purposes:

• Service provision: To create and manage your account, process deposits and withdrawals in Malaysian Ringgit, and enable access to all games and features on the fugi9 platform.
• Identity verification (KYC): To meet legal compliance requirements including anti-money laundering (AML), age verification, and customer identification.
• Security & fraud prevention: To detect and prevent fraudulent activity, multi-account usage, bonus abuse, and any suspicious activity that may compromise the integrity of the platform.
• Service communications: To send important notifications regarding your account, transactions, policy updates, and security information you need to be aware of.
• Customer support: To handle your enquiries, complaints, and assistance requests efficiently and effectively.
• Marketing (with consent): To send bonus offers, promotions, and new product information that may interest you — only if you have given your consent to receive such communications.
• Platform improvements: To analyse aggregated usage patterns in order to improve the performance, design, and overall experience of the fugi9 platform.
• Responsible gaming: To monitor betting patterns and identify players who may require additional support or self-control tools.

04Information Sharing & Disclosure

Fugi9 does not sell, rent, or trade your personal data to third parties for commercial purposes. However, there are certain situations where we may need to share your information with trusted parties:

• Service providers: We work with certified payment providers (such as FPX, DuitNow, Touch 'n Go eWallet), licensed game providers, and cloud service providers that help us operate the platform. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.
• Legal requirements: We may be required to disclose your information to government authorities, law enforcement bodies, or regulators if obligated to do so by law, court order, or valid legal process.
• Rights protection: To protect the rights, property, and safety of fugi9, our users, or the public, including exchanging information with other companies and organisations for fraud prevention purposes.
• Business transfers: Should fugi9 be involved in any merger, acquisition, or sale of assets, user data may be transferred as part of the relevant business assets, with appropriate notice provided to users.

In all data sharing arrangements, fugi9 ensures that recipient parties respect your privacy and comply with data protection standards equal to or exceeding our own.

05Cookies & Tracking Technologies

The fugi9 platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting statistical information about how you use the platform — such as pages visited and time spent — to help us improve performance and content.
• Functional cookies: Saving your preferences such as language, region, and display settings so you do not need to reconfigure them each time you log in.
• Marketing cookies: Used to display more relevant ads and promotions based on your interests. You can decline these cookies without affecting your gaming experience.

You can manage your cookie preferences through your web browser or mobile app settings at any time. Please note that disabling certain cookies may affect some platform features.

06Data Security

We continuously invest in the latest security infrastructure to ensure your data remains protected at all times. The security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and fugi9 servers.
• Data encryption at rest for all personal and financial data stored on our servers.
• Role-based access control (RBAC) ensuring that only staff who genuinely need access can view user data, with every access logged in an audit trail.
• 24/7 security monitoring by automated systems and an IT security team on constant watch to detect any threats or anomalies.
• Penetration testing periodically by independent third parties to identify and remediate any security vulnerabilities before they can be exploited.
• Two-factor authentication (2FA) for all user accounts and internal access by fugi9 staff.

While we take all reasonable precautions, no system in the world can guarantee absolute 100% security. In the event of any data breach affecting your information, fugi9 will notify you within the timeframe required by applicable law and take immediate action to minimise the impact.

07Data Retention & Deletion

Fugi9 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: Retained for as long as your account remains active on the fugi9 platform.
• Data after account closure: Basic account and transaction records are retained for a minimum of 5 years following account closure to meet applicable legal and gambling compliance requirements.
• KYC verification data: Retained for the minimum period required by applicable anti-money laundering (AML) regulations.
• Marketing data: Deleted when you withdraw your consent to receive marketing communications, unless another legal basis for continued retention applies.
• Technical logs: Retained for a maximum of 12 months for security and technical troubleshooting purposes.

When your data is no longer needed, it will be securely deleted or anonymised so it can no longer be linked to you as an individual.

08Your Rights as a Data Subject

As a fugi9 player, you have the following rights regarding your personal data under applicable data protection laws:

To exercise any of the above rights, please contact us via in-app live chat or email us at [email protected]. We will process your request within 30 business days.

09Child Data Protection

The fugi9 platform is strictly for users aged 18 and above. We do not knowingly collect any personal information from individuals under the age of 18.

If you believe someone under the age of 18 has registered a fugi9 account or provided us with their personal information, please contact our support team immediately. We will take prompt action to investigate, close the account in question, and delete all associated data.

Fugi9 employs an age verification system during the registration process and may request additional verification documents to confirm a player's age where there is reasonable doubt.

10Cross-Border Data Transfers

To deliver quality services globally, fugi9 may need to transfer your personal data to countries outside Malaysia. In such situations, we ensure that:

• The recipient country provides a level of data protection equivalent to or higher than that of Malaysia.
• Data transfers are protected by data processing agreements that incorporate standard data protection clauses.
• All data recipients outside Malaysia are bound by strict confidentiality and data protection obligations.

Your data will not be transferred to any jurisdiction without adequate data protection laws without your explicit consent or appropriate contractual safeguards.

11Links to Third-Party Platforms

The fugi9 platform may contain links to third-party websites or services, such as game providers or payment partners. This Privacy Policy applies solely to the fugi9 platform and does not cover the privacy practices of any such third-party websites or services.

We encourage you to read the privacy policy of every third-party platform you access via links within the fugi9 platform. fugi9 is not responsible for the privacy practices or content of any third-party websites.

12Changes to This Privacy Policy

Fugi9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Sending you notifications via email or in-app notifications for material changes.
• Displaying a clear notice on the platform's home page for a reasonable period after changes are made.

Continued use of the fugi9 platform after changes are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.

13Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how fugi9 manages your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: [email protected] — for specific enquiries relating to data protection and privacy rights requests.
• General Support Email: [email protected] — for general enquiries regarding your account and services.
• 24/7 Live Chat: Available directly in the fugi9 app or website for an immediate response.
• FAQ: Visit page FAQ us for answers to commonly asked privacy questions.